Refund policy

Refund Policy

At TechnoUp, we are committed to providing high-quality products and a reliable shopping experience. Please read our refund policy carefully.

1. Eligibility for Refunds
Refunds are only offered if the item you received is damaged, defective, or faulty upon arrival.

To be eligible for a refund:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of damage or defect (such as photos) may be required

2. Non-Refundable Items
We do not offer refunds in the following cases:

• If the product has been opened and used
• If the product is returned in a condition different from how it was received
• Change of mind or incorrect product selection

3. Return Shipping
Customers are responsible for covering the cost of return shipping when requesting a refund. Shipping fees are non-refundable.

4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method
• Please allow several business days for the refund to reflect, depending on your bank or payment provider

5. How to Request a Refund
To request a refund, please contact us at technoup.sa@outlook.com with:

• Your order number
• A description of the issue
• Clear photos showing the damage or fault

 

We reserve the right to refuse a refund if the above conditions are not met.

Thank you for shopping with TechnoUp